My experience with Defender so has been good. Wireless camera gives me freedom of mounting a camera anywhere as long as there is power plug available.
Power adapter for one of my camera died but Darrielle from defender support was very quick in sending me a replacement. Thanks Darrielle for quick turnaround.

I recently had a camera go out just before going on a trip Darrielle in customer support has been so helpful in quickly getting me a replacement, before my trip. Keeping me informed at each stage of getting the camera to me. It arrived in time for me to install it and have everything working before my trip.

I have also used their customer service for questions during the original setup. Couldn't have been easier and helpful.

Congratulations on a great customer service.

Customer service is excellent. They answer the phone and try to help the best they can I spent several minutes on the phone today with Mike trying to fix my system. He walked me through step by step procedures to try and fix the problem. My cameras are to sensitive and give numerous false motion emails Shadows continue to set them off and the sensitivity needs turned down to solve this problem. I get 75 false emails each night I hope Mike contacts me with a solution to the motion problem

I wanted to like this system, the cameras had good quality, but after a month of working great i have had nothing but problems with this system. Customer service works with you but problems keep reoccurring. 1st the camera keeps losing its signal , especially in cold or bad weather, then had problems with DVR. Both camera and DVR were replaced. (however anytime they send you a replacement YOU have to pay for shipping to send the old equipment back) Now my 2nd original camera is doing the same thing. I have moved the system to be close to the cameras doesn't make a difference. I cant be climbing up a ladder to re-pair the cameras every time they go out. What is the point of having a camera system if it doesn't pick up what going on at all hours. ALL OF THESE PROBLEMS HAVE OCCURRED IN LESS THAN 3 MONTHS. BUYER BEWARE!!!

Reached out to customer support again requesting refund for defective product and Defender told me since it was purchased through a 3rd party, i only had 30 days to return. WAY TO STICK BY YOUR PRODUCT. Luckily the big box store i purchased this item from is refunding me my money for this faulty product.

I am happy with my purchase. I do wish you didn't need to hook up to a monitor with set-up and that alerts were already set up to send to my phone and only needed to be adjusted instead of set up from scratch. The wireless capability is good and the video is very clear!

I was having a problem viewing cameras on my tablet. I contacted Defender via their website and posted my issues. Within minutes Darrielle contacted me via email with a solution. Everything is working now. Thanks Darrielle.

I purchased the the Defender series wireless cameras 2 months ago. I am pleased with being able to monitor the cameras on a PC and on a cell phone or tablet. The video quality is great with a very clear video during the day. The video at night still shows detailed images in low light conditions.

Bought it several months ago and didn't set it up other than just through the window of the house looking out and in the same room as the DVR. They all worked fine.

This weekend I mounted two cameras outside approximately 25 feet from where the DVR is located (and its a regular house with basic walls and doors and no items that may interrupt a wireless signal). One of the camera's live video signal immediately turned blue and the other wouldn't get signal back to the DVR. The one with the signal loss was literally outside the house and 3 feet away from the one inside the window that worked. I couldn't get either of the two outside ones to work properly. The two in the room with the DVR still worked properly.

Did a firmware upgrade to the DVR as per the websites instructions hoping that would resolve any problems and now nothing works, I can log into DVR and access all the adjustable functions but can't see, or pair cameras. The info window says cameras are offline??? Tried everything in support troubleshooting to pair cameras, even one that I placed 3 feet way from DVR and nothing works. Also can't find anything under support for "cameras offline". Will chat with support when they are open and see if they can help me.

I will update this review with an updated detailed, fair and honest review depending on the the support received to see if they can resolve the issues. I hope that they help me and can report back with positive results and a positive review and confirm or not if the company and support stands behind their product

I will also update the review and comment on the extended one year warranty which Defender says they give if you leave a review. I trust this will not be an issue.

Since the first day I installed the cameras the DVR would not record motion or sound a alarm. I have been in touch with the support department several times over the last few weeks. They had me try many things to resolve my problem, none of them worked! They told me it was a problem with the Defender HD app and they were working on it.

That was almost a month ago and I have not heard back from them since! It's like they just forgot about me I said they should send me a new DVR and they won't do that either.

I have almost given up on getting the Defender system to work properly.

TAKE MY ADVICE, DON'T BUY DEFENDER!

Information leads one to believe a monitor is not needed, however it is absolutely needed to operate the system effectively. I bought a 19in TV at walmart for $88 that works well. The quick set up info supplied in the box falls far short of whats needed to get every thing working. The support is put of Canada and that alone makes the difficulty of support tolerable. However the seems to be a lack of good information flow or training, as it took 5 days and three different support people before I got the problems with the DVR setup solved. Finally Daniel who was the last contact had all the knowledge necessary to solve the balance of the setup issues. The first 4 days where wasted trying to work with a DVR that needed its firmware updated, which involved them sending a email link for me to download onto a thumb drive to be plugged into the DVR to update it. No direct update! AT this point I'm not sure all problems with the DVR are resolved, but the set up is complete.

Searched for months on what system I should get. Finally decided on this brand, make and model. Glad I did! Very easy setup. Software is great, easy to use. One selling factor happen just prior to my purchase; I called Defender and a real person answered the phone on the second ring. I had questions and got answers. Keep this up!!!

Excellent system but a little short on adequate setup directions out of the box. The good news is the support is excellent and speaks the same English as I do. The online info seems to imply that a monitor is not necessary to manage the system, this I strongly disagree with. However everything else works as suggested. The product comes with a remote with no instructions as to purpose and use, but is totally not needed because of a supplied USB mouse.

Hooked up pretty easy. Download and read the manual before you get into the settings to make it easier on yourself. Had to move one camera because of a bad signal. To many walls I guess. But it does work well and it's peace of mind for us.. Thanks Defender...

It’s been 2 years that we purchased these cameras. Great quality and best of all defender has great customer service. We could not get into our system as we had forgotten our password and Melissa in customer service was fantastic! She was patient and helped us through a frustrating process of finding the information we needed to reset the password. Thank you Melissa!!