DEFENDER 1 YEAR EXTENDED WARRANTY:
This extended warranty will give you the peace of mind you need to relax for an additional 12 months once your standard warranty has expired.
SERVICE PROTECTION PLAN
- 100% parts and labor coverage from the date of the original manufacturer’s warranty expiration.
GET SERVICE IN JUST 3 EASY STEPS
- Step 1: Contact our Technical Support Team by visiting our website. Complete the contact us form or contact us via live chat.
- Step 2: Complete specific product resolution steps with one of our product specialists.
- Step 3: If a product specialist is unable to resolve the issue, a Return Authorization will be issued to have your product replaced. Please note a copy of your proof of purchase will be required to process all warranty returns.
*This plan is transferable at no cost to a new owner if the product is sold or given as a gift.
DESCRIPTION OF COVERAGE
- Mechanical and electrical failures due to defects in workmanship and materials.
- Failures caused by normal wear and tear.
- Product accessory coverage for any electronic device that comes with a product accessory. An example would be a remote control, mouse, HDMI cable or Ethernet cable.
WHAT IS NOT COVERED
- Physical damage caused by abuse or misuse.
- Failures due to fire, water, or acts of nature
- Failures caused by environmental factors, such as heat, dust, and humidity.
TERMS AND CONDITIONS
- Products must be shipped to us prepaid (paid by the customer) and we will return the product shipped prepaid (paid by us).
- This plan is in addition to the manufacturer’s warranty and can only be claimed after manufacturer’s warranty expiration.
- Sale of the plan is final, cost in non-refundable. No refunds, credit, or exchanges will be accepted even if the product is returned for refund.
- If exchange or replacement is required, only the defective part will be exchanged or replaced. The whole unit will not be exchanged or replaced under the warranty.
- If your product is out of stock or discontinued at the time warranty service is required, your item will be replaced with a comparable item at our discretion
- Extended warranty service is subject to manufacturer or supplier turnaround time where applicable.
- There is a $50 service and administration fee for products returned that are not found to be defective.
- All products returned under extended warranty (as previously authorized by our RMA department) must be accompanied by proof of purchase (original invoice).
- Extended warranty will be void if product code label and/or serial number is removed or missing.
DAB2 4 Works great
I just installed the Defender at my home and I am very happy with the cameras clarity. I also love the cameras recording system.
Hello, Drew Bey. Thank you for taking the time to review your Defender Wireless 2K security system! I'm happy to hear you are enjoying your system and the camera clarity. Should you find that you have any questions please contact our support team by phone, email or live chat!
nxaviles49 4 Excellent 4 HD wi-fi camera system!
I bought this System less than a month ago. The picture and range of HD cameras is great. I'm still learning to use all the different features this system is capable of. I would give it a 5 star rating if the online chat support were better or if they did have one since I have not been able because CHAT is ALWAYS unavailable. You have to be a little technical in order to make it work properly.
Ace2 5 Fantastic system! Very easy setup
this system was so awesome and easy to set up. I was looking for more steps to do but the cameras came right on and connect it right away and I'm so excited this system to watch over and protect families!