DEFENDER 1 YEAR EXTENDED WARRANTY:
This extended warranty will give you the peace of mind you need to relax for an additional 12 months once your standard warranty has expired.
SERVICE PROTECTION PLAN
- 100% parts and labor coverage from the date of the original manufacturer’s warranty expiration.
GET SERVICE IN JUST 3 EASY STEPS
- Step 1: Contact our Technical Support Team by visiting our website. Complete the contact us form or contact us via live chat.
- Step 2: Complete specific product resolution steps with one of our product specialists.
- Step 3: If a product specialist is unable to resolve the issue, a Return Authorization will be issued to have your product replaced. Please note a copy of your proof of purchase will be required to process all warranty returns.
*This plan is transferable at no cost to a new owner if the product is sold or given as a gift.
DESCRIPTION OF COVERAGE
- Mechanical and electrical failures due to defects in workmanship and materials.
- Failures caused by normal wear and tear.
- Product accessory coverage for any electronic device that comes with a product accessory. An example would be a remote control, mouse, HDMI cable or Ethernet cable.
WHAT IS NOT COVERED
- Physical damage caused by abuse or misuse.
- Failures due to fire, water, or acts of nature
- Failures caused by environmental factors, such as heat, dust, and humidity.
TERMS AND CONDITIONS
- Products must be shipped to us prepaid (paid by the customer) and we will return the product shipped prepaid (paid by us).
- This plan is in addition to the manufacturer’s warranty and can only be claimed after manufacturer’s warranty expiration.
- Sale of the plan is final, cost in non-refundable. No refunds, credit, or exchanges will be accepted even if the product is returned for refund.
- If exchange or replacement is required, only the defective part will be exchanged or replaced. The whole unit will not be exchanged or replaced under the warranty.
- If your product is out of stock or discontinued at the time warranty service is required, your item will be replaced with a comparable item at our discretion
- Extended warranty service is subject to manufacturer or supplier turnaround time where applicable.
- There is a $50 service and administration fee for products returned that are not found to be defective.
- All products returned under extended warranty (as previously authorized by our RMA department) must be accompanied by proof of purchase (original invoice).
- Extended warranty will be void if product code label and/or serial number is removed or missing.
Go defender 5 fast and safe
love it all the work i got in my hands i dfont got no time for putting up cameras that these great product made it eazy for me now i have my house saftey in my hand thanks
Apprehensive 5 Excellent Product
Always wanted to purchase a Security System but was apprehensive due to the instillation. This wireless system changed that. Instillation was Extremely easy and straightforward.
Hi Dean, thank you for taking the time to review Defender 2K (4MP) Wireless Security System! We are excited to see that you are happy with the system and the set up! If you ever have any questions or concerns, we have an extensive knowledge base with excellent How-To Videos for frequently asked questions located on our support page: https://www.defender-usa.com/support/. With your lifetime customer support, our Customer Experience Team will always be more than happy to assist you to ensure you're getting the most out of your system! Thank you for being a part of the Defender Family and remember to share your experience with your family and friends, so that we can help them protect what they value most!
Dave A 5 A great almost plug-n-play system.
I bought this system back in December but because it was already winter here I didn't install it until May. I found the setup to be pretty much plug-n-play as long as you watch some of their huge selections of helpful videos. I'm retired and get confused now and then with technical stuff so I used their online message system twice for help. I got replies the same day that got me hooked up and viewing video from the 3 cameras. I even got a follow up call making sure all was good. Thanks to Mike and Darrielle for helping me out. I've had a few thefts from around my property so now at least I will see who did it next time.
Great price for the product you get. Darielle was able to provide very satisfactory customer service.
Defender fan 4 Great!
I've used this for 3 months now. I've had trouble with one camera transmitting picture but luckily it resolved itself. Recording is very complicated. Overall it's pretty good surveillance system with excellent quality picture.
WILL58 5 easy set-up to tv or cell phone
I like to being able to view around my home when I am at home or away!
Martinez96 4 the features are awesome
I just got this camera and it brings me real peace of mind