DEFENDER 1 YEAR EXTENDED WARRANTY:
This extended warranty will give you the peace of mind you need to relax for an additional 12 months once your standard warranty has expired.
SERVICE PROTECTION PLAN
- 100% parts and labor coverage from the date of the original manufacturer’s warranty expiration.
GET SERVICE IN JUST 3 EASY STEPS
- Step 1: Contact our Technical Support Team by visiting our website. Complete the contact us form or contact us via live chat.
- Step 2: Complete specific product resolution steps with one of our product specialists.
- Step 3: If a product specialist is unable to resolve the issue, a Return Authorization will be issued to have your product replaced. Please note a copy of your proof of purchase will be required to process all warranty returns.
*This plan is transferable at no cost to a new owner if the product is sold or given as a gift.
DESCRIPTION OF COVERAGE
- Mechanical and electrical failures due to defects in workmanship and materials.
- Failures caused by normal wear and tear.
- Product accessory coverage for any electronic device that comes with a product accessory. An example would be a remote control, mouse, HDMI cable or Ethernet cable.
WHAT IS NOT COVERED
- Physical damage caused by abuse or misuse.
- Failures due to fire, water, or acts of nature
- Failures caused by environmental factors, such as heat, dust, and humidity.
TERMS AND CONDITIONS
- Products must be shipped to us prepaid (paid by the customer) and we will return the product shipped prepaid (paid by us).
- This plan is in addition to the manufacturer’s warranty and can only be claimed after manufacturer’s warranty expiration.
- Sale of the plan is final, cost in non-refundable. No refunds, credit, or exchanges will be accepted even if the product is returned for refund.
- If exchange or replacement is required, only the defective part will be exchanged or replaced. The whole unit will not be exchanged or replaced under the warranty.
- If your product is out of stock or discontinued at the time warranty service is required, your item will be replaced with a comparable item at our discretion
- Extended warranty service is subject to manufacturer or supplier turnaround time where applicable.
- There is a $50 service and administration fee for products returned that are not found to be defective.
- All products returned under extended warranty (as previously authorized by our RMA department) must be accompanied by proof of purchase (original invoice).
- Extended warranty will be void if product code label and/or serial number is removed or missing.
Apprehensive 5 Excellent Product
Always wanted to purchase a Security System but was apprehensive due to the instillation. This wireless system changed that. Instillation was Extremely easy and straightforward.
Dave A 5 A great almost plug-n-play system.
I bought this system back in December but because it was already winter here I didn't install it until May. I found the setup to be pretty much plug-n-play as long as you watch some of their huge selections of helpful videos. I'm retired and get confused now and then with technical stuff so I used their online message system twice for help. I got replies the same day that got me hooked up and viewing video from the 3 cameras. I even got a follow up call making sure all was good. Thanks to Mike and Darrielle for helping me out. I've had a few thefts from around my property so now at least I will see who did it next time.
Great price for the product you get. Darielle was able to provide very satisfactory customer service.
Defender fan 4 Great!
I've used this for 3 months now. I've had trouble with one camera transmitting picture but luckily it resolved itself. Recording is very complicated. Overall it's pretty good surveillance system with excellent quality picture.
WILL58 5 easy set-up to tv or cell phone
I like to being able to view around my home when I am at home or away!
Martinez96 4 the features are awesome
I just got this camera and it brings me real peace of mind