DEFENDER 1 YEAR EXTENDED WARRANTY:
This extended warranty will give you the peace of mind you need to relax for an additional 12 months once your standard warranty has expired.
SERVICE PROTECTION PLAN
- 100% parts and labor coverage from the date of the original manufacturer’s warranty expiration.
GET SERVICE IN JUST 3 EASY STEPS
- Step 1: Contact our Technical Support Team by visiting our website. Complete the contact us form or contact us via live chat.
- Step 2: Complete specific product resolution steps with one of our product specialists.
- Step 3: If a product specialist is unable to resolve the issue, a Return Authorization will be issued to have your product replaced. Please note a copy of your proof of purchase will be required to process all warranty returns.
*This plan is transferable at no cost to a new owner if the product is sold or given as a gift.
DESCRIPTION OF COVERAGE
- Mechanical and electrical failures due to defects in workmanship and materials.
- Failures caused by normal wear and tear.
- Product accessory coverage for any electronic device that comes with a product accessory. An example would be a remote control, mouse, HDMI cable or Ethernet cable.
WHAT IS NOT COVERED
- Physical damage caused by abuse or misuse.
- Failures due to fire, water, or acts of nature
- Failures caused by environmental factors, such as heat, dust, and humidity.
TERMS AND CONDITIONS
- Products must be shipped to us prepaid (paid by the customer) and we will return the product shipped prepaid (paid by us).
- This plan is in addition to the manufacturer’s warranty and can only be claimed after manufacturer’s warranty expiration.
- Sale of the plan is final, cost in non-refundable. No refunds, credit, or exchanges will be accepted even if the product is returned for refund.
- If exchange or replacement is required, only the defective part will be exchanged or replaced. The whole unit will not be exchanged or replaced under the warranty.
- If your product is out of stock or discontinued at the time warranty service is required, your item will be replaced with a comparable item at our discretion
- Extended warranty service is subject to manufacturer or supplier turnaround time where applicable.
- There is a $50 service and administration fee for products returned that are not found to be defective.
- All products returned under extended warranty (as previously authorized by our RMA department) must be accompanied by proof of purchase (original invoice).
- Extended warranty will be void if product code label and/or serial number is removed or missing.
JLS74 5 Great product for the price
Finished installing the second camera today. Everything is working as expected. My only issue is there was no user manual in the box, and a user manual is definitely needed to learn how to setup and use all of the features of this system. Fortunately I did find the manual online and downloaded it. Wish it was able to communicate via wi-fi so I could monitor it when away from home. I compared several security camera systems before choosing this one -- all had trade-offs of some sort. So far, I am happy with my purchase of the Defender PhoenixM2.
Thank you for your feedback! We are happy to see that you are enjoying your PhoenixM2 system. Should you have any questions or concerns, please reach out! Defender Support
suki14 5 Great system
I bought this over a week ago after a disastrous purchase of another brand. I couldn't believe how simply it was to install, great picture, starts working as soon as you plug it in. I would recommend this product to anyone searching for a home security system.
Thank you, Cindy Weber for taking the time to review your Defender Phoenix wireless security system. We are delighted to hear you are enjoying your system and its features. Should you find you require any assistance, please reach out to our Customer Support Team via chat, phone or e-mail!
Hank II 5 Great to have
I bought this for protection for myself and wife for home protection but need 2 more cameras
Thank you, Henry J. Bozich II. Additional Phoenix cameras can be purchased directly on our website under the Cameras & Accessories Section. Please reach out to us via phone, e-mail or live chat for further assistance.
Michael 163 4 That’s good product and good quality
I bought this camera a month ago let’s see in winter how quality change or not
topgun 5 second camera system
this is the 2nd system that works extremely well as the first system did, ordered a 3rd unit for friend.
Jamcam2 5 Like how easy it was to in install
We are happy with the cameras. We whish that it was possible to pair the camera to two different monitors
Ollie 5 Perfect buy.
I bought this packet and two more cameras approximately two weeks ago. It was easy to connect and produce a great picture.
Fred WV8FV 5 Great Security System
Bought this system to put on my communications trailer. It has no windows to see outside and this allows me to monitor the area around my trailer to see what or who maybe in the area. It has great night time video and it's great to have the recording capability also.
SPARKEY 5 CLEAR PICTURE
REALLY SATISFIED WITH EASE OF OPERATION AND PICTURE CLARITY - SETTING UP RECORD WAS A LITTLE DIFFICULT, BUT MASTERED IT
Donnie boy 5 Easy setup and ready to go is just awesome!
We order this product to protect our personal items parked in the front of the yard. Really tired of animal manure in the front yard and owners not picking it up!!! So happy to have purchased the Defender product!!!
Jude04 5 Great System
Easy installation and great quality of camera imaging
flash13 5 Great features
bought this about two months ago very happy with it.
carbou 5 satisfaction
Après certains problèmes de réception de cameras j'ai révisé le nouveau mocrologiciel du phoenixm2 m703dv29 et les problèmes de réception se sont réglés et le phoenixm2 va très bien. merci pour le bon support que vous m'avez donner. Félicitation pour le service après vente.
MLee 4 So far so good
I have the two camera Defender which is super easy to set up, has a great clear picture, detects motion and even buzzes to let you know someone is at door. My only issue is the toggle button or joystick which wiggle around so much it is difficult to make settings. Other than that so far I am happy with the product.