DEFENDER 1 YEAR EXTENDED WARRANTY:
This extended warranty will give you the peace of mind you need to relax for an additional 12 months once your standard warranty has expired.
SERVICE PROTECTION PLAN
- 100% parts and labor coverage from the date of the original manufacturer’s warranty expiration.
GET SERVICE IN JUST 3 EASY STEPS
- Step 1: Contact our Technical Support Team by visiting our website. Complete the contact us form or contact us via live chat.
- Step 2: Complete specific product resolution steps with one of our product specialists.
- Step 3: If a product specialist is unable to resolve the issue, a Return Authorization will be issued to have your product replaced. Please note a copy of your proof of purchase will be required to process all warranty returns.
*This plan is transferable at no cost to a new owner if the product is sold or given as a gift.
DESCRIPTION OF COVERAGE
- Mechanical and electrical failures due to defects in workmanship and materials.
- Failures caused by normal wear and tear.
- Product accessory coverage for any electronic device that comes with a product accessory. An example would be a remote control, mouse, HDMI cable or Ethernet cable.
WHAT IS NOT COVERED
- Physical damage caused by abuse or misuse.
- Failures due to fire, water, or acts of nature
- Failures caused by environmental factors, such as heat, dust, and humidity.
TERMS AND CONDITIONS
- Products must be shipped to us prepaid (paid by the customer) and we will return the product shipped prepaid (paid by us).
- This plan is in addition to the manufacturer’s warranty and can only be claimed after manufacturer’s warranty expiration.
- Sale of the plan is final, cost in non-refundable. No refunds, credit, or exchanges will be accepted even if the product is returned for refund.
- If exchange or replacement is required, only the defective part will be exchanged or replaced. The whole unit will not be exchanged or replaced under the warranty.
- If your product is out of stock or discontinued at the time warranty service is required, your item will be replaced with a comparable item at our discretion
- Extended warranty service is subject to manufacturer or supplier turnaround time where applicable.
- There is a $50 service and administration fee for products returned that are not found to be defective.
- All products returned under extended warranty (as previously authorized by our RMA department) must be accompanied by proof of purchase (original invoice).
- Extended warranty will be void if product code label and/or serial number is removed or missing.
Tjwest 5 Highly recommended
This was so easy to hook up. Great support helping us connect to our phones. Clarity is so much better than our old system
Thank you Carl, for taking the time to review your Defender security system. We glad to hear that you are happy with the easy hook-up, picture clarity and connection to the app. Our customer feedback is truly what matters most to us here at Defender which is why we would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix system, because without you and our other customers, Defender would not be the name it is today!
Received this as a Christmas gift from our son and his family. Love it. He came out and hooked up one camera for us then a week later my husband hooked the other one up. Love being able to see our property. Will be getting a couple more soon to have more eyes on our property.
Thank you, Kathy for taking the time to review your Defender Phoenix wireless security system. Welcome to the Defender Family! We glad to hear that you are happy with the system. Our customer feedback is truly what matters most to us here at Defender which is why we would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix system, because without you and our other customers, Defender would not be the name it is today!
Dave88 5 Simple install
Great product for the price and installation was very easy.
Hello David! Thank you for sharing your experience with your PhoenixM2! Our customer's peace of mind is what matters most to us here at Defender and we are excited to see that we have achieved this! As our customers are our greatest ambassadors, we would greatly appreciate you sharing your Defender experience with your friends and family. Without customers like yourself, Defender would not be the name it is today! Melissa C. Defender Customer Experience Expert
BobbyS56 5 Great home security system
Just installed system great for moms house at a great price.
Hello Robert Sheilds, and thank you for taking the time to review your Defender wireless Phoenix system. We are so happy to hear you are pleased with the system and its price. Should you require any assistance, please reach out to our Support Team via chat, e-mail or phone, and we are happy to assist.
Doug 985 4 Easy Setup
At first I was disippointed with the lack of instructions included with the system, but as I proceeded with the setup, it was very easy. Went online for more detailed instructions.
Hello Douglas Chauvin and thank you for reviewing your Defender wireless Phoenix security system. We are glad to hear you had an easy set up. We are an environmentally conscious company, which is why we do not include any paper manuals. All of our manuals and videos are on our website. Please reach out to our Support Team via chat, phone or e-mail for any assistance you may require.
harleycruiser 5 Easy to set up
Had our system for a month now. We are amazed at the quality for the price! The resolution is amazing. The sensitivity of the camera to pick up motion and the wide angle suit our purposes perfectly!
Thank you, Vince Palagonia for your review your Defender Phoenix wireless security system. We are pleased you are happy with the motion detection, and the wide angle of the camera. Please reach out to our Support Team via chat, phone or e-mail should you require any assistance!
Qtip 5 Defender #1
I got this for Christmas and am excited about it, plus my family has peace of mind.
Hi Mark! Thank you for taking the time to complete a review. We are so excited that you can't wait to use your PHOENIXM2 security camera. We know you will love it like our other Defender customers. Maha M. | Defender Customer Experience Expert
JLS74 5 Great product for the price
Finished installing the second camera today. Everything is working as expected. My only issue is there was no user manual in the box, and a user manual is definitely needed to learn how to setup and use all of the features of this system. Fortunately I did find the manual online and downloaded it. Wish it was able to communicate via wi-fi so I could monitor it when away from home. I compared several security camera systems before choosing this one -- all had trade-offs of some sort. So far, I am happy with my purchase of the Defender PhoenixM2.
Thank you for your feedback! We are happy to see that you are enjoying your PhoenixM2 system. Should you have any questions or concerns, please reach out! Defender Support
suki14 5 Great system
I bought this over a week ago after a disastrous purchase of another brand. I couldn't believe how simply it was to install, great picture, starts working as soon as you plug it in. I would recommend this product to anyone searching for a home security system.
Thank you, Cindy Weber for taking the time to review your Defender Phoenix wireless security system. We are delighted to hear you are enjoying your system and its features. Should you find you require any assistance, please reach out to our Customer Support Team via chat, phone or e-mail!
Hank II 5 Great to have
I bought this for protection for myself and wife for home protection but need 2 more cameras
Thank you, Henry J. Bozich II. Additional Phoenix cameras can be purchased directly on our website under the Cameras & Accessories Section. Please reach out to us via phone, e-mail or live chat for further assistance.
Michael 163 4 That’s good product and good quality
I bought this camera a month ago let’s see in winter how quality change or not
topgun 5 second camera system
this is the 2nd system that works extremely well as the first system did, ordered a 3rd unit for friend.
Jamcam2 5 Like how easy it was to in install
We are happy with the cameras. We whish that it was possible to pair the camera to two different monitors
Ollie 5 Perfect buy.
I bought this packet and two more cameras approximately two weeks ago. It was easy to connect and produce a great picture.