DEFENDER 1 YEAR EXTENDED WARRANTY:
This extended warranty will give you the peace of mind you need to relax for an additional 12 months once your standard warranty has expired.
SERVICE PROTECTION PLAN
- 100% parts and labor coverage from the date of the original manufacturer’s warranty expiration.
GET SERVICE IN JUST 3 EASY STEPS
- Step 1: Contact our Technical Support Team by visiting our website. Complete the contact us form or contact us via live chat.
- Step 2: Complete specific product resolution steps with one of our product specialists.
- Step 3: If a product specialist is unable to resolve the issue, a Return Authorization will be issued to have your product replaced. Please note a copy of your proof of purchase will be required to process all warranty returns.
*This plan is transferable at no cost to a new owner if the product is sold or given as a gift.
DESCRIPTION OF COVERAGE
- Mechanical and electrical failures due to defects in workmanship and materials.
- Failures caused by normal wear and tear.
- Product accessory coverage for any electronic device that comes with a product accessory. An example would be a remote control, mouse, HDMI cable or Ethernet cable.
WHAT IS NOT COVERED
- Physical damage caused by abuse or misuse.
- Failures due to fire, water, or acts of nature
- Failures caused by environmental factors, such as heat, dust, and humidity.
TERMS AND CONDITIONS
- Products must be shipped to us prepaid (paid by the customer) and we will return the product shipped prepaid (paid by us).
- This plan is in addition to the manufacturer’s warranty and can only be claimed after manufacturer’s warranty expiration.
- Sale of the plan is final, cost in non-refundable. No refunds, credit, or exchanges will be accepted even if the product is returned for refund.
- If exchange or replacement is required, only the defective part will be exchanged or replaced. The whole unit will not be exchanged or replaced under the warranty.
- If your product is out of stock or discontinued at the time warranty service is required, your item will be replaced with a comparable item at our discretion
- Extended warranty service is subject to manufacturer or supplier turnaround time where applicable.
- There is a $50 service and administration fee for products returned that are not found to be defective.
- All products returned under extended warranty (as previously authorized by our RMA department) must be accompanied by proof of purchase (original invoice).
- Extended warranty will be void if product code label and/or serial number is removed or missing.
This is so great. I want to get another set. Wow we’re in glory
plug and play
bought this camera and was worried about the signal strength being wireless but just pluged it in and the picture come right in very easy to work thanks
I bought the unit about a month ago and had problems setting it up. I contacted the support crew and was contacted by Darrelle who walked us thru it and it has worked flawlessly since then.
WOW! Quick and EASY!
As a single homeowner, I wanted some protection, but was confused by all the choices and complexity of installation, fees etc.
My boyfriend suggested the Defender, and we had it up and running in no time on a Sunday afternoon! What a GREAT, simple, clear, easy to use system! Thank you!
My new PhoenixM2 was consistently going "out of range" yet working perfectly otherwise. Accessed a Chat with Darrielle at Defender on-line & almost immediately she knew how to fix the problem with a firmware upgrade via a new SD Card. As of this writing, the new SD Card is in the mail to us & when received, expect to have no further problems. If problems encountered, I will be sure to contact Darrielle again based on her & Defender's excellent customer service.
keeps losing signal to monitor , can't get picture , have to unplug camera from garage and plug it back in . does not stay on 24/7
Best home security
This is my 2nd home security set I purchased, because defender is the best and easiest to set up. Very pleased with their product and customer support.
I bought this for my mom .I now can rest that we can monitor her at all times.
Great customer service. Darrielle is great!
I brought this unit about a month ago. It was just what we needed. It was a breeze to set up. Pictures were clear and in color no less. Night time pictures were great.
However, about one month after we get our unit, one of the camera quit sending the pictures. It says "out of range" despite the fact it worked before at the same location. Nothing I tried work. I contacted the live chat at their website and got Darrielle to help me. She quickly determine it needed a firmware update. She talked me through the update process and waited patiently each steps. And "Voile" , It was back in working order. I could not be happier. Thank you, Darrielle for the great customer service!!
I was up and running in a blink of an eye
It was here in 3 days. They had make sure nothing would got damage in shipping
Easy to install
Bought this a little over a month ago and am very happy with it. My husband installed it and it started working right away. Great picture and sound is very clear. Super easy to operate.
In a few steps it was up and running, in 1 hour or less I was videoing ! I purchased two !
Perfect --- A++++++++
Love this system. Night vision is crisp and clear. Would highly recommend this to anyone who is looking for a dependable, clear and up to date security system.
love this security system well worth the $ would definitely recommend